Terms of service

Terms of Service

Effective Date: 18/07/2026

Welcome to Gantech Global ("Company", "we", "our", or "us"). These Terms of Service govern your use of our website and the purchase of our products and services.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Business Nature

Gantech Global is a Business-to-Business (B2B) supplier specializing in:

Corporate Gifting
Promotional Products
Customized & Logo-Branded Merchandise
OEM Mobile Accessories
Bulk Supply Solutions

Our products are primarily intended for businesses, corporate organizations, institutions, distributors, resellers, and government entities.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract.

3. Product Information

We strive to ensure that all product descriptions, specifications, images, colors, dimensions, and pricing are accurate.

However:

Product images are for reference purposes only.
Actual product colors, finishes, materials, and dimensions may vary slightly due to manufacturing processes or screen settings.
We reserve the right to modify product specifications without prior notice.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

Unless otherwise stated:

Prices may be exclusive of applicable GST.
Shipping charges may be charged separately.
Customized branding charges may vary depending on artwork, printing method, and quantity.

A formal quotation shared by our sales team shall prevail over website pricing wherever applicable.

5. Orders & Acceptance

Submitting an enquiry or placing an order does not automatically guarantee acceptance.

We reserve the right to:

Accept or reject any order
Limit order quantities
Cancel orders due to pricing errors, stock availability, or unforeseen circumstances

An order is considered confirmed only after receiving the required advance payment (where applicable) and written confirmation from our team.

6. Customized Products

Most products offered by [Company Name] are manufactured or customized specifically according to customer requirements.

Customers are responsible for carefully reviewing and approving:

Logo placement
Artwork
Colors
Product specifications
Spellings
Mockups
Printing details

Once approval is received and production begins, changes or cancellations may not be possible.

7. Payment Terms

Payment terms may vary depending on the order.

Unless otherwise agreed in writing:

Advance payment may be required before production begins.
The remaining balance must be cleared before dispatch.
Ownership of goods remains with Gantech Global until full payment has been received.

8. Shipping & Delivery

Delivery timelines are estimated and may vary due to production schedules, logistics, public holidays, weather conditions, customs clearance, or circumstances beyond our control.

While we strive to deliver on time, we shall not be liable for delays caused by third-party logistics providers or unforeseen events.

Risk in the goods transfers to the customer upon delivery to the carrier or upon receipt by the customer, as applicable.

9. Return, Replacement & Refund

Returns, replacements, and refunds shall be governed by our Return & Replacement Policy.

Customized and logo-branded products are non-returnable and non-refundable unless they have verified manufacturing defects.

Only defective items, after verification, may qualify for replacement.

10. Intellectual Property

All website content, including but not limited to:

Product photographs
Graphics
Catalogs
Logos
Website design
Product descriptions
Branding
Documents

are the intellectual property of Gantech Global unless otherwise stated.

No material may be copied, reproduced, distributed, or used without prior written permission.

Customer logos, trademarks, and artwork remain the property of their respective owners.

11. Prohibited Use

You agree not to:

Use this website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software.
Copy website content without permission.
Misrepresent your identity.
Interfere with website functionality.

We reserve the right to restrict access to users violating these Terms.

12. Limitation of Liability

To the maximum extent permitted by law, Gantech Global shall not be liable for:

Indirect or consequential damages
Loss of profits
Business interruption
Delayed deliveries beyond our control
Customer-approved artwork errors
Minor manufacturing variations

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

13. Warranty

Where applicable, product warranties shall be governed by the warranty terms specified for the respective product.

Consumables, customized items, and products damaged due to misuse, improper handling, accidents, unauthorized repairs, or normal wear and tear are not covered under warranty.