Refund policy

At Gantech Global, we specialize in B2B corporate gifting, promotional merchandise, and customized branding solutions. Since the majority of our products are manufactured or personalized specifically for each client, we follow a strict Return, Replacement & Refund Policy.

1. B2B Orders Only

All products sold by Gantech Global are intended for business, corporate, institutional, promotional, and bulk purchases. By placing an order with us, the customer agrees to the terms mentioned in this policy.

2. Customized & Branded Products

Products customized with your company logo, artwork, branding, name, design, or any other personalization are made exclusively for your order.

Therefore, customized products are non-returnable, non-refundable, and cannot be cancelled once production has started.

We strongly recommend that customers carefully review and approve all digital mockups, artwork, spellings, colors, product specifications, and branding details before providing final approval for production.

3. Replacement for Defective Products

We are committed to delivering quality products. If you receive products with manufacturing defects or items damaged during transit, we will provide a replacement under the following conditions:

  • The issue must be reported within 48 hours of receiving the shipment.

  • Clear photographs and an unboxing video showing the defect must be shared with our team.

  • The original packaging should be retained until the claim is reviewed.

  • After verification, only the defective pieces will be replaced. Replacement of the complete order will not be provided unless approved by Gantech Global.

4. Products Not Eligible for Return or Replacement

Returns, refunds, or replacements will not be accepted for:

  • Customized or logo-branded products without manufacturing defects.

  • Color, finish, or texture variations that are within standard manufacturing tolerances.

  • Minor variations caused by different screen displays or lighting.

  • Customer-approved artwork, logo placement, spelling mistakes, or design errors.

  • Damage caused due to misuse, improper handling, storage, or normal wear and tear.

  • Orders reported after the specified claim period.

5. Refund Policy

As all orders are processed specifically for each customer, refunds are generally not applicable.

Refunds will only be considered if:

  • Gantech Global is unable to supply the ordered products after receiving payment, or

  • A refund has been approved by our management under exceptional circumstances.

If approved, refunds will be processed using the original payment method within 7–10 business days.

6. Order Cancellation

  • Orders may only be cancelled before production or customization has commenced.

  • Once branding, printing, engraving, embroidery, packaging, or any customization process has started, the order cannot be cancelled.

7. Quality Assurance

Every order undergoes quality inspection before dispatch. We strive to ensure that each shipment meets the approved specifications and branding requirements.

8. Contact Us

For any concerns regarding your order, replacement requests, or support, please contact our customer support team with your order details and supporting photographs.

We value long-term business relationships and are committed to resolving genuine quality concerns promptly and professionally.